Installations - The PC Club of Laguna Woods

Ting Installations

Here is what you need to know.

Overview of Installations

Get Ready for Ting Installations

To ensure you receive all the important updates:
Please confirm with Resident Services (residentservices@vmsinc.org, 949-597-4600)
that your email address and phone number(s) are up to date in the system.

Ting communications will come from: lagunawoodsvillage@ting.com. Calls and texts will come from area code 714 and will be identified as TING

Notifications

You will receive several notifications of your upcming installation when the time comes:

60 Days Prior
Initial notification that installation is approaching.

30 Days Prior
Reminder that installation is expected within the coming month.

21 Days Prior
Resident scheduling begins; outbound calls and confirmation e-mail sent.

3 Days Prior
SMS reminder of the upcoming installation date.

24 HoursPrior
Final SMS reminder prior to installation.

Zone/Node Map

Here is a map of the village showing the “zones” and plan for installations by “node”.

Note: The PC Club (or Ambassadors) cannot tell you when your particular area or manor is scheduled for installation. Ting is responsible and managing this.

Preparing for the Technician's Visit

Before your technician arrives, please take a few simple steps to make the setup go smoothly:

Clear a space near your existing modem or router.
Make sure an electrical outlet is available nearby.
Think about which two (2) devices you’d like connected to your new Wi-Fi network, such as a smartphone, tablet, laptop or smart home device.

A little preparation will help speed up the installation and get you online in no time.

What To Expect During the Installation

When the technician arrives, they will first assess your current internet setup. There is no need to disconnect your pre-existing internet service. The technician will then set up your new modem and router, ensuring they are properly connected to your new Ting Internet service. With Ting’s advanced technology, they will help your devices get online quickly and efficiently. Before the Ting technician leaves, your internet and two wireless devices will be working on the Ting network. The technician will ensure your cable television is working properly.

Throughout the process, don’t hesitate to ask questions! Technicians are happy to explain what they’re doing and how each piece of equipment works. Understanding your technology can make you feel more comfortable using it.

Connecting Your Wireless Devices

Once the router is set up, the technician will assist you in connecting two of your wireless devices. You will need to know your Wi-Fi network name (SSID) and password. The technician will provide this information and guide you step-by-step to connect each device to your new network. Most devices have an easy-to-follow process for joining a Wi-Fi network.

Click HERE for instructions on how to set up WiFi on various devices.

Getting Help After Installation

If you experience any issues with your Ting Internet after installation such as, slow speeds, connection drops, or problems getting online the best place to start is the Ting Laguna Woods Village website: internet.ting.com/ting-laguna-woods-village.

Click HERE for more information.

Chatting with a Ting Support Technician

Here are step by step instructions for how to connect with a Ting support technician.

Click HERE for more information.

Enjoy Your New High-Speed Connection

With your Ting Internet service up and running, you’re now equipped with one of the fastest and most reliable internet connections available. Whether you’re catching up on emails, chatting with family on video calls or exploring new hobbies online, you can do so with greater ease and confidence.

Remember, you’re not alone in this process. Ting technicians are not only experts in setup but also friendly guides who are happy to answer your questions and ensure everything is working just right before they leave. And should you ever need support in the future, visit tinginternet.com/lagunawoodsvillage.

Welcoming Ting Internet into your home means embracing a smoother, more connected lifestyle without the stress. Once you’re all set up, take a moment to explore the digital world at your fingertips.